ILTA Michael D. Troutt Leadership Academy – September 10-11, 2019
ILTA delivered another great Leadership Academy. Attendees included both Underwriters and Agents. This year’s programming included: Terri Cowan on customer service; Paul Presney on improving communication skills; Justin Ailes on volunteer leadership; Leslie Midgley on training your team; and our keynote presenter Anne Grady once again gave a stellar program that left everyone wanting more.
Here is what a few attendees said about this year’s Leadership Academy:
“It was a wonderful experience, engaging and informational.” Alisa Swerdlove
“This training made me more aware of who I am and how I relate to other people. I have already started to try to retrain myself to be more helpful to others and deal with situations better.” Belinda Zezneiwski
“It was an informative, interesting and fun two days! The material and friendships made will stick with me as I navigate this awesome industry.” Stephanie Higgins